Welcome to Keystone Heights Movers! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website or utilizing our moving and storage services, you agree to comply with and be bound by these Terms and Conditions.

Please read these terms carefully before using our services or website. If you do not agree with these terms, please do not use our website or services.

1. Introduction

Keystone Heights Movers is a full-service moving and storage company providing local and long-distance moving, commercial moving, residential moving, and storage solutions. By using our services, you agree to comply with these Terms and Conditions and acknowledge that you have read, understood, and accepted them.

2. Services Provided

We provide the following services:

• Local Moving Services
• Long-Distance Moving Services
• Commercial Moving Services
• Residential Moving Services
• Moving and Storage Services

These services are subject to availability, and we may modify, suspend, or discontinue them at our discretion.

3. Eligibility

You must be at least 18 years old to use our services and enter into a contract with us. By using our services, you represent and warrant that you are of legal age and have the capacity to enter into a binding contract.

4. Booking and Reservations

To reserve moving services, you must provide accurate and complete information, including your contact details, move date, and information about the items to be moved. You can make a reservation online through our website, by phone, or by email. All reservations are subject to availability.

Once you make a reservation, we will confirm the details and provide an estimate for the cost of the services. A booking may require a deposit, depending on the type of service and location.

5. Payment Terms

• Payment Method: Payment for moving services is due at the time of service or as agreed upon during the reservation process. We accept payment via credit/debit cards, bank transfers, or other approved payment methods.
• Pricing: The pricing for our services will be provided at the time of booking and may vary based on the size and scope of the move. Additional charges may apply for services such as packing, storage, and long-distance moves.
• Deposits and Cancellations: If a deposit is required, it will be credited toward the total cost of the move. Cancellations or changes to the reservation may result in a cancellation fee, depending on the timing of the cancellation.
• Refunds: Refunds will be issued for cancellations in accordance with our cancellation policy.

6. Customer Responsibilities

As a customer, you are responsible for:

• Providing Accurate Information: You must provide accurate details about the items being moved, including their size, weight, and any special handling requirements.
• Preparation for the Move: You are responsible for preparing your items for the move by packing them appropriately. We offer professional packing services for an additional fee.
• Access and Timing: Ensure that the moving truck has adequate access to both the pick-up and drop-off locations. You are responsible for ensuring that the move takes place within the agreed-upon timeframes.
• Inventory: You must create and provide an inventory list of the items being moved, particularly for long-distance or storage services. This helps us track your belongings and ensure they are delivered safely.
• Insurance: You may be asked to purchase additional insurance for your move if you are transporting valuable or fragile items. Our basic liability coverage is limited, so we recommend you consider additional protection if necessary.

7. Our Responsibilities

We are responsible for providing the agreed-upon moving services in a professional and timely manner, ensuring that your belongings are safely transported. Our responsibilities include:

• Providing Trained Movers: We provide professional movers who are experienced in handling a variety of moving needs, including loading, unloading, and transportation of your belongings.
• Safeguarding Your Belongings: We take reasonable steps to protect your items from damage during the move. However, we are not liable for damage due to circumstances beyond our control, such as acts of nature.
• Timely Delivery: We strive to adhere to the scheduled moving times and delivery windows. However, factors such as traffic, weather, or unforeseen delays may affect the timing of your move.
• Providing Insurance: We offer basic insurance for your belongings during the move. You may also choose to purchase additional insurance for greater protection.

8. Damage and Liability

While we take great care in handling your belongings, Keystone Heights Movers is not liable for damage resulting from certain circumstances, including:

• Acts of God: Natural disasters, weather conditions, or other events beyond our control.
• Improper Packing: If you pack your items yourself, we are not liable for damage to improperly packed or fragile items.
• Valuable or Fragile Items: We recommend purchasing additional insurance for high-value or fragile items. Basic liability insurance covers a limited amount of damage to your belongings.
• Pre-existing Conditions: We are not responsible for pre-existing damage or wear and tear on your items before the move.

9. Storage Services

If you require storage services, we will provide a secure and climate-controlled environment to store your belongings. You agree to comply with the terms and conditions set for storage, which may include:

• Access to Storage: You may access your stored belongings during business hours, subject to availability and facility rules.
• Storage Fees: Storage fees are billed on a monthly basis and are due upon receipt of the invoice.
• Liability: We take reasonable precautions to safeguard your stored belongings but are not liable for loss, theft, or damage resulting from factors beyond our control.

10. Cancellation and Rescheduling

You may cancel or reschedule your move with sufficient notice. However, cancellation or rescheduling may incur fees depending on the timing:

• Cancellation Fees: If you cancel within 48 hours of the scheduled move, you may be subject to a cancellation fee. If you cancel less than 24 hours before the move, a higher cancellation fee may apply.
• Rescheduling: If you need to reschedule, we will do our best to accommodate your request, subject to availability. Rescheduling within a short time frame may result in additional fees.

11. Force Majeure

We are not responsible for delays or failures to perform due to events beyond our control, such as natural disasters, pandemics, strikes, government regulations, or any other unforeseen circumstances that may impact our ability to provide services.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Florida. Any disputes arising from or relating to these terms will be resolved through mediation or binding arbitration, as agreed upon by both parties.

13. Changes to These Terms

Keystone Heights Movers reserves the right to update, modify, or revise these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review these terms periodically.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Keystone Heights Movers
Phone: +1 (352) 247-7729
Email: info@keystoneheightsmovers.com
Address: 6818 59th St, Pinellas Park, FL 33781

By using our website and services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.